BehindTheDeed

Property Intelligence

Last Updated: October 5, 2026

Refund Policy

Property intelligence reports are generated using real data-retrieval and AI-processing costs, so refunds are reviewed case by case rather than issued automatically. This page explains exactly how that works.

When you can get a refund

We will approve a refund when the product did not deliver what was promised. In practice that means:

  • The report failed to generate and could not be delivered
  • A data failure caused the report to be substantially empty or unusable for your address
  • You were charged for the wrong product or the wrong address due to our error
  • A duplicate charge occurred

When refunds are unlikely

A refund is unlikely when the report was delivered as described and the request reflects the nature of public-records data rather than a product failure:

  • The report was delivered and accurately reflects available records, even if some sections show "not found" or "source unavailable"
  • Records for your jurisdiction are limited — we disclose coverage limits before purchase and in every report
  • The report was already downloaded as a PDF or heavily used
  • You expected information we do not provide (e.g., a title insurance commitment, appraisal, or inspection)

How the review works

  1. You submit a request through contact/support with your report ID and the reason.
  2. We check whether report generation started, whether paid data retrieval was incurred, whether the report was delivered, and whether a PDF was downloaded.
  3. Where data failure caused the problem, we may offer a regenerated report or a credit as an alternative to a refund.
  4. Approved refunds are issued to the original payment method, typically within 5–10 business days.

Because report generation incurs real per-lookup data and AI costs, we do not automatically issue full refunds after a report has been delivered and downloaded. A human reviews every request.